Consumer Protection & Passenger Rights Disputes

Managing Compensation & Refund Claims

Airlines and aviation service providers frequently face passenger claims related to flight cancellations, delays, denied boarding, and service disruptions. International laws such as the Montreal Convention and EU Regulation 261/2004impose strict obligations on airlines to compensate passengers in specific circumstances. We assist airlines and aviation operators in interpreting liability rules, handling compensation claims efficiently, and defending against fraudulent or excessive claims, ensuring compliance with consumer protection laws while minimizing financial exposure.

Resolving Baggage Loss & Damage Disputes

Lost, delayed, or damaged baggage claims are among the most common disputes faced by airlines and ground handling service providers. Passengers may demand reimbursement for lost belongings, damaged luggage, or inconvenience caused by mishandled baggage, leading to financial liability concerns. We provide legal guidance on passenger compensation limits, airline liability exemptions, and proper dispute resolution strategies, ensuring that aviation businesses comply with international baggage claim regulations while protecting their legal and financial interests.

Handling Disputes Over Loyalty Programs & Consumer Rights

Frequent flyer programs and airline loyalty memberships create contractual obligations between airlines and passengers. Disputes can arise over revoked points, expired rewards, changes in program terms, or denied benefits, leading to consumer complaints and potential legal action. We assist airlines in structuring loyalty program agreements, handling disputes with passengers, and ensuring that loyalty program terms comply with consumer rights regulations. Our legal expertise helps aviation businesses balance customer satisfaction with operational and financial feasibility while avoiding unnecessary legal disputes.